Initial Service Cost:

• A non-refundable installation fee is due on the day of the scheduled install.

• Within 7 days after a successful installation:

  • Remaining balance for the installation cost plus the service plan you choose will be collected 7 days after a successful installation has been performed.

  • Prorated costs will apply for the first month's billing, according to the installation date.

  • Each month following the installation, the cost of the full monthly service plan will be applied.

• Service bills will be emailed to each client 5 days before payment is due.

• Payments are due on the 1st of every month.

• Cancellation must be reported 10 days before payment is due to avoid full monthly service charge.

​​

Homes with Pre-existing Zero2 Wireless Equipment:

• New residents may request service, with $100 activation fee plus monthly service plan of clients choice.

​

Delinquency Fees:

• Payments Not Made by the 6th of Each Month will be charged a $10 late fee.

• Service will be Deactivated by the 16th of Each Month unless payment is made in full.

• Each account that is deactivated due to delinquency has the option to keep services, only when payments are made in full, also an additional $25 reactivation fee will be applied.

• If no payment is made, and the account is not reactivated within 15 days, Zero2 will remove all equipment from the premises. If a client wants to reactivate the account after the equipment has been removed, the standard installation fee will be required.

• Payments by check or credit card which is later returned or refused is not considered paid in a timely manner and may result in delinquency. A fee of up to $35 applies for all returns of refused payments.

​

Credits:​

     Are obtained through promotions, outages of more than 4 days, overpayment, and/or at the discretion of Zero2 Wireless. All credits have no cash value and can ONLY be applied to clients’ bills.

• Clients who have active autopay, all given credits will be immediately applied to their account.

• All other customers will need to refer to their invoice to apply given credits to current or future bills.