Outage Updates

• Real time network updates during maintenance and environmental issues.

Is Zero2 Wireless Network Down? Alternative Internet Suggestions

• Use your smartphone - switch off WIFI and use mobile data

• Mobile hotspot - if your data plan includes this. 

• Use free public WIFI

Router Troubleshooting

• Get my TP Link Tether App:

• Apple Devices

• Android Devices

• Setting Up Your Router

• Accessing Your Router With Tether

• Suggested Range Extender: TP-Link AC1900 WiFi Extender

Questions & Answers

Why is my internet down?​

• Common reasons why:

• Equipment malfunctions

• Website or app you are using is down. Check here!

• Zero2 Wireless is experiencing an outage. This may include standard maintenance, bad weather, or a power outage.

Will equipment damage due to bad weather cost me?

• Any internal or external devices used during initial installation will be replaced at no cost to the customer.

How will internet outages effect my my monthly bill?

• A long network outage prolonging more than 4 days will be prorated and deducted from your current bill. During this event, any additional concerns can be directed to (830) 800-0234