Troubleshooting
Switch off your WIFI and use your mobile data!
Treat yourself to some coffee & use free
public Wifi!
Welcome To Router Troubleshooting
Please, make an effort to troubleshoot, before contacting Zero2 Wireless!
Sometimes the simplest techniques will be enough to resolve your issues and restore your Internet connection. Let’s try a few easy steps & some basic troubleshooting.
Having issues connecting to the Internet? Your router may be to blame. Work your way through basic troubleshooting, using this checklist. This will help you test whether your router is the cause of your internet anguish. We want you to be able to get back online as quickly as possible!
Is the website or app you are using offline? Find out more information here: https://downdetector.com
Your Router
Look at your router.
Verify Ethernet Cables Are Properly Connected:
This may sound like a no-brainer, but someone may have accidentally pulled on or kicked a cable, causing it to unplug or become loose. Also check for damage. See if the cable looks torn or perhaps chewed by a pet. Each cable end should be securely connected, but not loose.
Test Your Internet Connection
On Different Devices:
If you’re on your computer, then use your phone or tablet to see if you can get online. If one or both devices connect, but not the other, then you know that your internet connection is working.
Reboot Your Router:
Don't skip this step! This is what tech support will ask you to do first, as it often solves the problem.
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Unplug the power cable from the wall for 60 seconds.
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Plug it back in.
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The router will take a few minutes to connect.
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Why is my internet down?Common reasons why: Equipment malfunctions Website or app you are using is down. Check here! Zero2 Wireless is experiencing an outage. This may include standard maintenance, bad weather, or a power outage.
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Will equipment damage due to bad weather cost me?Any equipment belonging to Zero2, internal or external devices used during the initial installation will be replaced at no cost to the customer.
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How will internet outages effect my my monthly bill?A long network outage prolonging more than 4 days will be prorated and deducted from your current bill. During this event, any additional concerns can be directed to (830) 800-0234
