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Outage Updates
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Real time network updates during maintenance and environmental issues.

Zero2 Wireless Fixed Wireless

Fastest Response

Directly Connected To Our Tech Team

(Please Login To Your Account To Create A Ticket)

Manage Your Router

Router Management

  • How To Set Up Your Router
Zero2 Wireless
  • How To Use The Tether App
Zero2 Wireless Internet Granite Shoals Kingsland

Download The App




Is The Zero2 Wireless Network Down?

Speed Test
Daisy Speed Meter

Check Your Internet Speed

Alternative Suggestions
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If this were to occur here are a few helpful
Alternative Internet Suggestions
On the Phone

Use your smartphone-switch off WIFI and use mobile data!

Working on Tablet

Treat yourself to some coffee & use free

public Wifi!

Router Troubleshooting

Welcome To Router Troubleshooting

Please, make an effort to troubleshoot, before contacting Zero2 Wireless!

Sometimes the simplest techniques will be enough to resolve your issues and restore your Internet connection. Let’s try a few easy steps & some basic troubleshooting.

Having issues connecting to the Internet? Your router may be to blame. Work your way through basic troubleshooting, using this checklist. This will help you test whether your router is the cause of your internet anguish. We want you to be able to get back online as quickly as possible!

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Is the website or app you are using offline? Find out more information here:

Zero2 Wireless Internet
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Which Router Do You Have?

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Look at your router.

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How many lights are on? Which ones are on? Which ones are off? What color are they? Are any flashing?

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This chart will help you diagnose issues with your router.

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Verify Ethernet Cables Are Properly Connected:

This may sound like a no-brainer, but someone may have accidentally pulled on or kicked a cable, causing it to unplug or become loose. Also check for damage. See if the cable looks torn or perhaps chewed by a pet. Each cable end should be securely connected, but not loose. 

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Test Your Internet Connection

On Different Devices: 

If you’re on your computer, then use your phone or tablet to see if you can get online. If one or both devices connect, but not the other, then you know that your internet connection is working.

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Reboot Your Router:

Don't skip this step! This is what tech support will ask you to do first, as it often solves the problem. To reboot your router, unplug the power cable for 60 seconds and plug it back in. The equipment will take a few minutes to connect.

The following parts (view from left to right) are located on the back panel.

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Frequent Q & A
  • Why is my internet down?
    Common reasons why: Equipment malfunctions Website or app you are using is down. Check here! Zero2 Wireless is experiencing an outage. This may include standard maintenance, bad weather, or a power outage.
  • Will equipment damage due to bad weather cost me?
    Any equipment belonging to Zero2, internal or external devices used during the initial installation will be replaced at no cost to the customer.
  • How will internet outages effect my my monthly bill?
    A long network outage prolonging more than 4 days will be prorated and deducted from your current bill. During this event, any additional concerns can be directed to (830) 800-0234
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Support Ticket!

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